Dr. Nolan is a statistician, author, and consultant. He is a member of Associates in Process Improvement, a consulting firm that specializes in the improvement of quality and productivity. He is also a Senior Fellow and member of the executive team of the Institute for Healthcare Improvement. Over the past twenty years, he has assisted organizations in many different industries in the United States, Canada, and Europe including chemical and automotive manufacturing, distribution, health care, and social services. Among his clients is a recipient of the Malcolm Baldrige National Quality Award.