Clifford L. Norman is a partner with Associates in Process Improvement (API). API develops methods and provides consulting, education and training to help organizations improve the value of their products and services. He is also an Improvement Advisor with the Institute for Healthcare Improvement (IHI). He has led and worked in over 75 Black Belt Waves for an international technology company and with several Improvement Advisor workshops for healthcare. Cliff earned a Bachelor of Science degree from California State University at Los Angeles and a Master’s degree in Behavioral Science from California State University at Dominguez Hills. He is a member of the American Society for Quality, and is a Certified Quality Engineer (CQE). Married to his wife Jane, they have five daughters (ages 26-35), six grandchildren and live in Georgetown, Texas.
Cliff is a co-author of the books:
• The Improvement Guide - A Practical Approach to Enhancing Organizational Performance, 2nd Edition (2009)
• TRANSFORMING HEALTH CARE LEADERSHIP - A Systems Guide to Improve Patient Care, Decrease Costs, and Improve Population Health; (2013)