Improvement Methods and Tools

Quality Health Care: A Guide to Developing and Using Indicators, Robert Lloyd, Jones and Bartlett Publishers Inc., 2004 API, Austin, TX, 1997

The Improvement Handbook: Model, Methods, and Tools for Improvement, API, Austin, TX, 1997

Quality Improvement through Planned Experimentation, Ronald Moen, Thomas Nolan, and Lloyd Provost, McGraw-Hill, NY, second edition, 1999

Juran's Quality Handbook, 5th Edition, Joseph M. Juran and Blanton Godfrey, McGraw-Hill, 1999

The Visual Display of Quantitative Information, Edward Tufte, Graphics Press, Cheshire, Connecticut, 1998

Measuring Customer Satisfaction: Development and Use of Questionnaires, Bob E. Hayes, ASQ Press, 2nd edition, 1997

Lean Thinking, James P Womack and Daniel T. Jones, Simon & Schuster, 1996

Beyond Reengineering, Michael Hammer, Harper Business, 1996

Reengineering the Corporation - A Manifesto for Business Revolution, Michael Hammer and James Champy, Harper Business, New York, 1993

Process Innovation: Reengineering Work Through Information Technology, Thomas H. Davenport, Harvard Business School Press, Boston, 1993, 

Improvement and Variation, API-Austin, Austin, Texas, 1994

Reengineering Handbook, AT&T Quality Steering, AT&T Customer Information Center, Indianapolis, 1991

Research Methods in Social Relations, Louise Kidder and Charles Judd, Hold, Rinehart, and Winston, (sixth edition) Orlando, FL, 1986

Understanding Statistical Process Control, Donald Wheeler and David Chambers, Statistical Process Controls, Knoxville TN, 1986

Mail and Telephone Surveys: The Total Design Method, Don A. Dillman, John Wiley & Sons Inc, 1978

How to Conduct Surveys, Arlene Fink and Jacqueline Kosscoff, Sage Publications, Newbury Park, CA, 1985

Guide to Quality Control, Kaoru Ishikawa, Asian Productivity Organization, 1982

Statistical Quality Control, Eugene Grant and Richard Leavenworth, McGraw-Hill, NY, 1980

Statistics for Experimenters, George Box, William Hunter, and Stuart Hunter, John Wiley & Sons, NY, 1978

Process Quality Control, Ellis Ott, McGraw-Hill, NY, 1975

Statistical Method from the Viewpoint of Quality, Walter A. Shewhart (edited by W. Edwards Deming), The Graduate School, U. S. Department of Agriculture, 1939