Managing Customer Value, Bradley T. Gale, Free Press, 1994

Total Quality Management in Action, Howard S. Gitlow, Shelly J. Gitlow, PTR Prentice Hall, Englewood Cliffs, NJ, 1994

 Thinking about Quality, Progress Wisdom, and the Deming Philosophy,Lloyd Dobyns and Clare Crawford-Mason, Times Books (Random House), New York, 1994

 Quality as a Business Strategy, API-Austin, Austin, Texas, September, 1998

 A World of Quality - The Timeless Passport, Xerox Quality Solutions, ASQC Quality Press, Milwaukee, 1993

 Managing Quality, The Strategic and Competitive Edge, David Garvin, The Free Press, New York, 1988

 The Chain of Quality, John Groocock, John Wiley & Sons, New York, 1986

 What is Total Quality Control?, Kaoru Ishikawa, Prentice-Hall Englewood Cliffs, NJ, 1985

 Profiles in Quality: Learning from the Masters, Louis E. Schultz, Quality Resources, 1994