Last updated: August 07, 2008
|
|
Last updated: August 07, 2008 |
|
|
Associates |
|||||||||||
API has six full-time associates in four
offices across the country.
|
|||||||||||||
|
With an education in statistics, Lloyd works as an advisor to organizations, helping them make improvements in their products and services and increase their capacity to continually learn and improve. His experience includes consulting in planning, management systems, measurement, planned experimentation, and other methods for improvement of quality and productivity. Lloyd has advised clients worldwide in a variety of industries including computers, health care, chemical, manufacturing, engineering, construction, automotive, electronics, food, transportation, professional services, retail, education, and government. In his work with leaders of organizations, Lloyd uses the Associates in Process Improvement (API) Quality as a Business Strategy template for alignment and focusing of improvement.
Lloyd is a senior fellow of the Institute of Healthcare Improvement (IHI) where he serves as an improvement advisor supporting collaborative and other improvement programs. He serves as faculty for IHI’s Breakthrough Series College and their Improvement Advisor Professional Development Program. His work with IHI includes supporting health care improvement in developing countries such as Peru, South Africa, and India. He also supports the work of the National Initiative for Children’s Healthcare Quality (NICHQ) and The Center for Children's Healthcare Improvement (CCHI). Lloyd has a Bachelor of Science in Statistics from the University of Tennessee and a Master of Science in Statistics from the University of Florida. He is the author of several papers relating to quality and measurement and co-author of books on planned experimentation and the science of improvement Quality Improvement Through Planned Experimentation (2nd edition, McGraw-Hill, 1998) and The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (Jossey-Bass, 1996). He was the year 2003 recipient of the Deming Medal awarded by the American Society for Quality. Lloyd lives southwest of Austin on the Blanco River near Wimberley, Texas, with his wife, Judy. They have a daughter working in New York and a son attending the University of Texas. His email address is lprovost@apiweb.org.
|
|||||||||||||
| Cliff Norman | |||||||||||||
|
Clifford L. Norman is a consultant with
Associates in Process Improvement (API). API develops methods and provides
consulting, education and training to help organizations improve the value
of their products and services.
Born in Zanesville, Ohio, in 1952, and raised in South Gate, California, he earned a Bachelor of Science degree from California State University at Los Angeles and a Master’s degree in Behavioral Science from California State University at Dominguez Hills. He is a member of the American Society for Quality, and is a Certified Quality Engineer (CQE). He has also been active in Junior Achievement as an advisor and corporate administrator. Married to his wife Jane, they have five daughters (ages 14-22) and live in Austin, Texas. His hobbies are the study of the American Civil War, stamp collecting, reading and travel (especially to Civil War battlefield sites). Cliff is a co-author of the book, The Improvement Guide - A Practical Approach to Enhancing Organizational Performance. His email address is cnorman@apiweb.org.
|
|||||||||||||
| Ron Moen | |||||||||||||
|
Ronald D. Moen is a statistician, consultant, and teacher to industry, government, and education. He has been Adjunct Lecturer at University of Michigan-Flint since 1995. His experience of over 30 years includes General Motors (Director of Statistical Methods, 1981-1984), Pacific Scientific Corporation (Director of Research Applications and Statistical Lab, 1976-1981), U.S. Dept. Of Agriculture (Statistical Consultant, 1971-1976), University of Wisconsin-Oshkosh (Instructor of Mathematics, 1967-1969), and Murray State University (Instructor of Mathematics, 1966-1967). He is currently working with the Institute for Healthcare Improvement (IHI) on a national collaborative involving all VA hospitals in the United States. The 142 teams involved in this project are working on improving access and office efficiency.
He received the Craig Award in 1988, 1990, and 1998 from the Automotive Division of the American Society for Quality Control for outstanding technical papers. He is co-author of the book Improving Quality through Planned Experimentation (McGraw-Hill, 1991) and a second edition Quality Improvement through Planned Experimentation (McGraw-Hill, 1999). Mr. Moen is a member of the American Society for Quality Control (ASQC) and the American Statistical Association (ASA). He is a co-founder of the Greater Detroit Deming Study Group. He has a Master of Science degree in Mathematics and a Master of Arts degree in Statistics from University of Missouri. He has done additional graduate work at George Washington University, University of Minnesota, and Rutgers University. His primary interests include:
Mr. Moen wife’s of 31 years owns and operates Cedar Crest Academy, a private elementary school. Their daughter is in her first year of teaching and plans to go to medical school. Their son is a senior in Engineering. His email address is rmoen@apiweb.org.
|
|||||||||||||
| Jerry Langley | |||||||||||||
|
Jerry Langley is a statistician, author, and
consultant. In his role with Associates in Process Improvement (API),
Jerry helps the management teams of many organizations integrate quality
into their business strategies. In addition, he guides teams and
individuals in making changes that result in improvement. Clients include
companies in the healthcare, pharmaceutical, electronics, automotive,
financial, food, construction, and chemical/energy industries. Before
joining API in 1985, Jerry worked as Statistical Services Manager for a
Colorado division of Hewlett-Packard. Jerry's healthcare experience includes helping individual hospitals, as well as several health care networks, integrate quality improvement into both clinical and administrative services. This work has produced improved outcomes and reduced costs in a wide variety of areas of health care. He was the technical director on a national healthcare collaboratives for the Institute for Healthcare Improvement (IHI). The collaborative is focused on improving care to under-served patients at roughly 900 health centers across the country. Jerry is currently leading the technical aspects of an innovative project with the Indian Health Service, aimed at improving care for American Indians and Alaska Natives.
Jerry received his undergraduate degree in Mathematics from the University of Texas at Austin in 1973. He received a Masters degree in Statistics from North Carolina State University in 1975. He is a co-author of the book, The Improvement Guide, which serves as the reference for improvement methods for the IHI Breakthrough Series.
His wife of 35 years is a Waldorf teacher. He has a daughter who works for a software development company and a grandson who brings much joy into the world. His e-mail address is jlangley@apiweb.org.
|
|||||||||||||
| Tom Nolan | |||||||||||||
|
Dr. Nolan is a
statistician, author, and consultant. He is co-founder of Associates in
Process Improvement, a consulting firm that specializes in the improvement
of quality and productivity. He is also a Senior Fellow and member of the
executive team of the Institute for Healthcare Improvement. Over the past
twenty years, he has assisted organizations in many different industries
in the United States, Canada, and Europe including health care,
professional services such as law, architecture, and environmental
consulting, manufacturing, trucking, and construction. Among his clients
is a winner of the Malcolm Baldrige National Quality Award. Dr. Nolan has a Ph.D. in statistics from George Washington University and is the author of three books on improving quality and productivity. He has published articles in a variety of peer-reviewed journals as diverse as the Noise Control Engineering Journal and the British Medical Journal. He was the year 2000 recipient of the Deming Medal awarded by the American Society for Quality. His email address is tnolan@apiweb.org.
|
|||||||||||||
| Kevin Nolan | |||||||||||||
|
Kevin M. Nolan is a statistician, author, and consultant. Before joining Associates in Process Improvement (API), he worked as a mechanical engineer for the Department of the Navy. Since 1986, Kevin has focused on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity. He has worked with manufacturing, service, and health care organizations, both in the public and private sector.
Kevin has supported a very successful grant project with the Office of Maternal Health and Family Planning of the Department of Health and Mental Hygiene in Maryland to improve perinatal health on the Mid-Eastern Shore. He has also worked with Health Departments in Maryland to assist them in improving service. Kevin holds a Bachelor of Science degree in Mechanical Engineering from The Catholic University of America, a Master’s degree in Measurement from the University of Maryland, and a Master’s degree in Statistics, also from the University of Maryland. He is a co-author of the book The Improvement Guide: A Practical Approach to Improving Organizational Performance. His email address is knolan@apiweb.org. |
|||||||||||||
| © 2004 Associates in Process Improvement | |||||||||||||
With more than 20 years of experience in
manufacturing and quality, Cliff began his career at Norris Industries and
McDonnell Douglas Corporation. From 1979 – 1986, he facilitated the
effort to implement quality improvement throughout Otis Engineering, a
division of Halliburton. While at Otis, he served as a manager in
manufacturing and held several positions in the quality organization. In
1986, Cliff joined Philip Crosby Associates, where he led the effort to
introduce SPC and Statistical Thinking to their educational offering. In
1988, Cliff joined API and moved to Austin, Texas.
Mr. Moen’s work with Dr. W. Edwards Deming
includes implementing the Deming principles with Dr. Deming at Pontiac
Motor Division (1981-1984) and serving as a Deming helper at 70 of his
4-day seminars (1983-1993). Over the last 20 years, he has given over 40
presentations and technical papers throughout the United States, Canada,
Mexico, Europe, and Asia.
As a
Senior Fellow of the Institute for Healthcare Improvement (IHI), Kevin
worked closely with the IHI’s Breakthrough Series in healthcare.
From1997 to 2000, he served on the faculty of numerous Breakthrough
Series Collaboratives achieving improved performance across multiple
hospitals in areas such as: improving delays throughout the health care
system, reducing waits and delays and improving patient satisfaction in
emergency departments, improving care at the end of life, improving
service in healthcare, and improving pain management. Starting in 2000,
Kevin was a key contributor to IHI’s Framework for Spread. This framework,
based on theory and experience, provides guidance to organization that
have as an aim more wide spread adoption of local improvements. This
framework has been used successfully in many large spread projects both
within and outside of health care.